TownePlace Suites by Marriott Kalamazoo

This is a convenient hotel with clean rooms and really great service. Our check-in was super fast and easy. Room is spacious and clean. The hotel is very quiet. Would stay here again.

I needed a quick hotel for a few days while work was being done in my apartment. They immediately accommodated both myself and my pets. The rooms are clean, and ridiculously affordable for a whole suite! The front desk staff has been so kind and willing to help, and it really made my stressful apartment work seem like a breeze. Even when I had to book a few extra nights, they did everything they could to keep me in the same room. Beds are soft, rooms are clean, and the air conditioning is cold! Perfect spot for just a night on the road, or a more long term stay.

So after reading the reviews about this place, I was pleasantly surprised, it's not great, my room is clean, it is showing some age, the shower drain is sitting in the on the corner, and one of the soap dispensers is not installed anymore. sadly this is is not unusual for the lower end marriott properties anymore, and isn't justification for all of the bad reviews, I would stay here again, strictly for the cost which was 50% better than any other Marriott within one hour. It's not great, but for under$100 it's just fine.

I needed a last minute room for the night and ended up booking a room here on Expedia. Expedia got the date wrong and wouldn’t refund but the hotel was nice enough to talk with Expedia and get me a refund. Just book directly with the hotel! Front desk staff and the staff managing the breakfast were lovely and very helpful.

Very clean and very friendly. The only reason I cannot give it 5 stars for the room is a few minor cosmetic things that need to be addressed. First the positive: We requested a late check in, the front desk lady was very kind and had our keys ready the moment we got there. She also made sure that the pack n play that we needed was in the room ready for us to set up. The breakfast was hot and ready right at 7am. When traveling with two kids who are early risers, it was nice to be able to bring them down so they aren’t loud in the room. The night was quiet! I love quiet hotels and I know this doesn’t reflect on the staff or the hotel directly, but I feel should be mentioned since I HATE noisy hotels and this one was quiet. The pool and fitness room (though we didn’t use them) appeared clean and well maintained. The staff seemed proud of the amenities when we asked about the pool. There is coffee available throughout the day that was always fresh and well stocked, even at 10pm. So why not 5 stars for the room? Like I mentioned some minor cosmetic things need to be done. Our room had patches in the carpet that were obvious but of course better than seeing damaged carpet. Some of the doors had slight damage on the outside that could use a little patching. Lastly the pack n play that we used was useable but broken. We did mention it to the front desk and I’m sure they will address it swiftly. After speaking to the very nice gentleman at the front desk this morning, he explained to me that they are aware of the minor cosmetic concerns and they are getting ready to renovate in the near future. I believe once the renovation is complete, this will address all the minor concerns. So the ultimate question…. Would we stay here again? ABSOLUTELY!!! Friendly, clean, convenient, and accommodating. We will be back.

TownePlace Suites in Kalamazoo offers a comfortable, convenient stay that feels a bit like home. The rooms are spacious and well-equipped with full kitchens, perfect for longer stays or anyone who prefers to cook their own meals. The beds are comfortable, and the overall cleanliness of the hotel is impressive. Guests appreciate the quiet atmosphere, especially given its proximity to I-94 and downtown Kalamazoo.

I absolutely love every employee of the hotel that I came in contact with. Everyone was super friendly and helpful! I definitely would like to thank every one of them for making our stay so nice! Our room was very clean. I didn't even notice any cosmetic issues with the room, even though I'm seeing so many reviews mentioning these things. All the surfaces in our room were clean and in good shape. No holes observed in any furniture or carpet. The pool was clean and usable, even though I had seen numerous reviews about it being closed or gross. I felt the pool was perfect for my purpose, and wish I had spent more time in the pool and less time in the room. The hotel is extremely quiet at night. Almost too quiet. No complaints for noise, for sure. There was a bit of normal level hall noise between check-in time and about 8pm, but after that it was almost silent. The hall noise between 3-8pm was at a normal level and was basically just doors closing heavily, which is actually how they are designed to close. The breakfast was always ready on time with a great variety. There was something available for most diets. We were there five mornings and each morning had something a bit different to offer from the day before. Everything was constantly being cleaned and stocked. The breakfast area is very nice with plenty of space to sit and also enough space to walk through, even carrying an oxygen tank. I didn't feel like I was hitting anyone with my tank as I walked to my table with my breakfast every morning. The breakfast area was kept very clean with tables being promptly wiped down for the next guest. The were also various table sizes to accommodate the different party sizes. I really can't find any complaints about this location besides the fact that there are so many bad reviews that I don't feel are deserved. It's a 2 Star hotel. If you want higher, please go stay somewhere within the star range you are used to. I feel like a lot of these reviews are trying to compare a 2 Star hotel to a 5 Star, or whatever.

Great location, with easy access right off the highway. Laundry and gym available 24/7 on site in building. Friendly staff, good breakfast options, and pet friendly (even pibbles! <3).